Shipping policy

Import Taxes, Customs Duties, and Other Fees

When shipping internationally from South Korea, please note that import taxes, customs duties, and other fees imposed by the destination country are the responsibility of the buyer. These charges are typically due upon arrival. Each country has its own laws and regulations, so we recommend reaching out to your local customs for more information.

Customer Responsibilities

To ensure successful delivery, please provide accurate and complete shipping information during the ordering process. Double-check your address and make sure your contact details are up to date. Mistakes may cause delays or the package being returned to us.

Returns and Refunds

If your package is returned to us due to customer-related reasons, we regret that we cannot issue a refund. Some common reasons for returns include:

• Incorrect or Incomplete Shipping Address: Please ensure your shipping address is accurate and complete to avoid any issues.
• Invalid Contact Information: It's important to provide valid contact details so we can communicate with you effectively.
• Failure to Respond to Emails: We may contact you regarding your shipment, so please check your emails regularly and respond promptly.
• Customer Refusal: If you refuse to accept the package, pay necessary tax fees, or complete customs clearance, the package may be returned to us.
• Failure to Collect Package: Please be mindful of the deadline set by the local post office or customs for package collection.

While we strive for a seamless experience, we cannot be held responsible for customer-related returns. Please carefully follow our shipping guidelines and requirements provided during the ordering process.